Home delivery usually takes 3–4 business days from the date of your order. Delivery times may vary based on your location and product availability. For major cities, we also offer express delivery within 24–48 hours. Once your order is shipped, you’ll receive a tracking link to monitor its progress in real time.

We work with trusted local and international courier partners to ensure fast and secure delivery of your orders. Depending on your location, deliveries are handled by Aramex. Once your order is dispatched, you’ll receive an email or SMS with the courier details and a tracking number so you can follow your shipment easily.

Standard delivery is free for eligible orders that meet our minimum purchase amount or fall within our standard delivery zones. If you’re seeing a delivery charge, it may be due to one of the following reasons:

- Your order total is below the free delivery threshold.

- You selected an express or same-day delivery option.

- Your delivery address is in an out-of-area or remote location not covered by free shipping.

We recommend reviewing your cart or contacting our customer support team for clarification — we’ll be happy to help ensure you receive the best delivery option available.

Once your order is successfully placed, you should receive an order confirmation email immediately and a dispatch email when your order is shipped. If you haven’t received these emails:

- Please check your spam or junk folder, as sometimes emails may be filtered there.

- Make sure you entered your email address correctly during checkout.

- If the emails are still not found, please contact our customer support team with your order details so we can assist you promptly.

Some items are fulfilled directly by our local branches to ensure faster availability and safe handling of specific products. While our website shows the standard delivery option, certain parts may be shipped from a branch near you If your order is being handled this way, you will receive a notification with the branch details and tracking information once it’s dispatched. This helps us ensure your order reaches you as quickly and safely as possible

Yes! We offer a click-and-collect option at select local stores. After checkout, simply contact us and pick your preferred location. We will contact you when your order is ready for collection, usually within 1–2 business days.

Please note that not all products are available for in-store pickup, so check the availability when placing your order.

Our standard home deliveries are typically processed Monday to Saturday. However, in some occasions, we offer limited weekend delivery for select orders. If you require a weekend delivery, please check the available options at checkout or contact our customer support team for assistance.

Yes! Once your return is received and processed at our facility, we will send you an email confirmation. This usually happens within 2–3 business days of receiving the returned item. If you haven’t received a confirmation after this time, please contact our customer support team with your return tracking number so we can verify the status of your return.

Once we have received and processed your returned item, refunds are typically issued within 5–7 business days. The exact time may vary depending on your bank or payment provider, and in some cases, it may take up to 10 business days for the refunded amount to appear in your account. You will receive an email confirmation once the refund has been processed.

Return postage is generally covered by the customer unless the return is due to a defective product, wrong item sent, or an error on our part. If your return qualifies for free postage, we will provide a prepaid return label or arrange for the pickup at no cost to you. Please check our Returns Policy or contact customer support for guidance specific to
your order.

Delivery charges are only refunded if your order qualifies under our returns and shipping policy. If your order was delivered successfully and the return is for a non-defective item, the original delivery fee may not be refundable. If you believe your situation qualifies for a refund of the delivery charge, please contact our customer support team with your order details. We’ll review your case and ensure any eligible refund is processed promptly.